Therapy App
This case study presents TherapyEase, a mobile app meticulously designed to transform how individuals access mental health services. It explores the strategic UX decisions that have shaped an intuitive and engaging platform, with an emphasis on how these design choices enhance usability and improve accessibility for users seeking mental health support.
My Role
Product Designer
Timeline
8 Days
Tools Used
Figma
Objective
To design a mobile application that simplifies the process of finding and booking sessions with mental health professionals.
Project Scope
The app includes features for browsing therapist profiles, booking sessions, managing appointments, and handling payments.
User Research
Problem Statement
We conducted interviews with 30 participants who had experience with online therapy platforms. Key pain points included difficulty finding the right therapist, a confusing booking process, and a lack of transparent pricing.
Market Research
Talkspace can be expensive, and it may not be covered by insurance Wysa is a chatbot, and it is not a replacement for professional help. Additionally, some people may not feel comfortable talking to a chatbot. Calm and Headspace are meditation and mindfulness apps, and they are not a replacement for professional help.
Personas
User Journey Mapping
Design Concept
Wireframing
Therapy App
This case study presents TherapyEase, a mobile app meticulously designed to transform how individuals access mental health services. It explores the strategic UX decisions that have shaped an intuitive and engaging platform, with an emphasis on how these design choices enhance usability and improve accessibility for users seeking mental health support.
My Role
Product Designer
Timeline
8 Days
Tools Used
Figma
Objective
To design a mobile application that simplifies the process of finding and booking sessions with mental health professionals.
Project Scope
The app includes features for browsing therapist profiles, booking sessions, managing appointments, and handling payments.
User Research
Problem Statement
Market Research
Talkspace can be expensive, and it may not be covered by insurance Wysa is a chatbot, and it is not a replacement for professional help. Additionally, some people may not feel comfortable talking to a chatbot. Calm and Headspace are meditation and mindfulness apps, and they are not a replacement for professional help.
Personas
User Journey Mapping
Design Concept
Wireframing
Visual Identity
High Fidelity Design
Splash Screen: A welcoming entry point that sets the tone with soothing visuals and introduces the app’s purpose succinctly.
Expert Profiles: Users can browse detailed profiles of mental health professionals, which include photos, biographies, areas of expertise, and languages spoken, along with user ratings to help make informed decisions.
Booking System: The app provides a streamlined process for scheduling appointments, showing real-time availability and allowing for both single and multiple session bookings
Payment Integration and Wallet integration: After selecting a session, users can securely process payments using various methods, including credit cards and digital wallets, with transparent cost breakdowns.
Personalized Home page: The TherapyEase app's home screen is designed for ease and engagement, featuring direct access to upcoming appointments. It also showcases available service packs like Depression Counselling and Anxiety Therapy for quick browsing and booking, along with a section highlighting expert therapists.
Community Engagement: A community tab encourages users to connect, share their experiences, and access peer support, enhancing the therapeutic journey within the app
User testing Feedback
Feedback indicated that the app significantly enhances users' ability to access mental health services efficiently, contributing positively to their overall wellness journey. Participants described the app as a valuable and reliable tool in managing their mental health needs.
Visual Identity
High Fidelity Design
Splash Screen: A welcoming entry point that sets the tone with soothing visuals and introduces the app’s purpose succinctly.
Expert Profiles: Users can browse detailed profiles of mental health professionals, which include photos, biographies, areas of expertise, and languages spoken, along with user ratings to help make informed decisions.
Booking System: The app provides a streamlined process for scheduling appointments, showing real-time availability and allowing for both single and multiple session bookings
Payment Integration and Wallet integration: After selecting a session, users can securely process payments using various methods, including credit cards and digital wallets, with transparent cost breakdowns.
Community Engagement: A community tab encourages users to connect, share their experiences, and access peer support, enhancing the therapeutic journey within the app
Personalized Home page: The TherapyEase app's home screen is designed for ease and engagement, featuring direct access to upcoming appointments. It also showcases available service packs like Depression Counselling and Anxiety Therapy for quick browsing and booking, along with a section highlighting expert therapists.
User testing Feedback
Feedback indicated that the app significantly enhances users' ability to access mental health services efficiently, contributing positively to their overall wellness journey. Participants described the app as a valuable and reliable tool in managing their mental health needs.
Conclusion and Insights
User-Centric Design: TherapyEase demonstrates how thoughtful design can transform user experience in accessing mental health services.
Intuitive Navigation and Comprehensive Profiles: The app features easy navigation and detailed therapist profiles, effectively addressing user needs.
Streamlined Processes: Simplified booking and payment systems enhance user convenience and reduce barriers to access.
Community Support: Incorporates a supportive community that enriches user engagement and fosters a sense of belonging.
User-Centric Design: TherapyEase demonstrates how thoughtful design can transform user experience in accessing mental health services.
Intuitive Navigation and Comprehensive Profiles: The app features easy navigation and detailed therapist profiles, effectively addressing user needs.
Streamlined Processes: Simplified booking and payment systems enhance user convenience and reduce barriers to access.
Community Support: Incorporates a supportive community that enriches user engagement and fosters a sense of belonging.